Privacy Policy
Profloortech is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you interact with our website and services.
1. Who We Are
Profloortech (operated by Gail, sole founder) is a B2B raised floor manufacturing and export business headquartered in Changzhou, Jiangsu Province, China. We specialize in calcium sulfate raised floor systems, high-density wood core panels, and related engineering accessories for global distributors, general contractors, architects, and brand owners.
This Privacy Policy applies to all personal and business data collected through our website (profloortech.com), email communications, WhatsApp business account, and any other digital touchpoints operated by Profloortech.
By accessing our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with these terms, please discontinue use of our services.
2. Information We Collect
We collect only the information necessary to deliver our B2B services, respond to inquiries, and maintain business relationships. The categories of data we may collect include:
Information You Provide Directly
- Contact details: Full name, job title, company name, business email address, phone number, and WhatsApp number.
- Business information: Company address, country of operation, business registration details (where voluntarily provided), and procurement requirements.
- Inquiry & project data: Product specifications, quantities, delivery destinations, technical requirements, and any supporting documents you share with us.
- Transaction data: Order details, shipping addresses, payment terms, and invoice information shared during commercial transactions.
- Communications: Content of emails, WhatsApp messages, and any other correspondence you initiate with us.
Information Collected Automatically
- Usage data: Pages visited, time spent on site, referring URLs, click patterns, and navigation paths.
- Device & technical data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
- Location data: General geographic location derived from your IP address (country/region level only; we do not collect precise GPS location).
We do not knowingly collect sensitive personal data (such as government ID numbers, financial account credentials, or health information). If you inadvertently share such data, please contact us immediately for deletion.
3. How We Use Your Information
We process your information only for legitimate B2B business purposes. Specifically, we use your data to:
Respond to Inquiries
Process and reply to quote requests, product questions, and technical inquiries promptly.
Order Fulfillment
Process orders, prepare commercial documentation, coordinate production, and manage logistics.
Technical Support
Provide layout design assistance, installation guidance, CAD files, and post-sale technical support.
Relationship Management
Maintain ongoing business relationships, send relevant product updates, and nurture long-term partnerships.
Website Improvement
Analyze website usage patterns to improve content, user experience, and service offerings.
Legal Compliance
Fulfill obligations under applicable laws, including trade regulations, customs requirements, and export controls.
We do not sell your data. We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. We use the following categories of cookies:
| Cookie Type | Purpose | Required |
|---|---|---|
| Essential | Enable core website functionality, security, and session management. | Always On |
| Analytics | Understand how visitors interact with our site (e.g., Google Analytics -- anonymized IP). | Optional |
| Functional | Remember your preferences (language, region) to improve your experience on return visits. | Optional |
| Marketing | We do not use advertising or retargeting cookies on this website. | Not Used |
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling essential cookies may affect the functionality of our website.
For detailed guidance on managing cookies in your specific browser, visit allaboutcookies.org. To opt out of Google Analytics tracking, you may install the Google Analytics Opt-out Browser Add-on.
5. Third-Party Sharing
We do not sell, rent, or trade your personal or business data to third parties for marketing purposes. We may share your information with trusted third parties only in the following limited circumstances:
Logistics & Freight Partners
Shipping agents, freight forwarders, and customs brokers receive consignee details (name, address, contact) strictly necessary to complete your shipment and clear customs.
Financial & Payment Services
Banks and payment processors receive transaction data required to process international payments (T/T, L/C). We do not store full payment credentials.
Technology Service Providers
Website hosting providers, analytics platforms (e.g., Google Analytics), and email service providers may process data on our behalf under strict data processing agreements.
Legal & Regulatory Requirements
We may disclose information when required by law, court order, government authority, or to protect the rights, property, or safety of Profloortech, our clients, or the public.
All third parties we engage with are contractually obligated to handle your data securely and only for the specific purpose for which it was shared. We do not authorize them to use your data for their own marketing purposes.
6. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law:
- Active business contacts: Retained for the duration of the business relationship plus up to 3 years after the last interaction, to facilitate potential future collaboration.
- Transaction & order records: Retained for a minimum of 7 years to comply with Chinese accounting and tax regulations, as well as international trade documentation requirements.
- Website analytics data: Aggregated and anonymized analytics data may be retained indefinitely; identifiable session data is deleted within 26 months.
- Inquiry-only contacts: If no business relationship develops, contact data from unanswered or declined inquiries is deleted within 12 months.
When data is no longer required, we securely delete or anonymize it. You may request earlier deletion subject to our legal retention obligations (see Section 8).
7. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, accidental loss, alteration, or disclosure. Our security practices include:
While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but commit to addressing any incidents promptly and transparently.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data. We respect and honor these rights regardless of where you are located:
Right of Access
Request a copy of the personal data we hold about you and information about how it is being used.
Right to Rectification
Request correction of inaccurate or incomplete data we hold about you or your organization.
Right to Erasure ("Right to be Forgotten")
Request deletion of your data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Right to Restrict Processing
Request that we limit how we use your data while a dispute or review is pending.
Right to Data Portability
Receive a copy of data you provided to us in a structured, commonly used, machine-readable format.
Right to Object
Object to processing of your data for direct marketing or where we rely on legitimate interests as the legal basis.
To exercise any of these rights, please contact us at gail@profloortech.com. We will respond within 30 days. We may need to verify your identity before processing your request.
9. International Data Transfers
Profloortech operates from China and serves clients across more than 40 countries. As a result, your data may be processed and stored in China or in the countries where our service providers operate, including but not limited to the United States and the European Union.
These countries may have different data protection laws than your home country. When transferring data internationally, we ensure appropriate safeguards are in place:
- Contractual clauses requiring third parties to protect data to equivalent standards.
- Use of service providers certified under recognized international data protection frameworks.
- Limiting data shared internationally to only what is strictly necessary for the business purpose.
By engaging with Profloortech, you acknowledge and consent to the transfer of your information to China and other countries as described in this policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please contact our Data Contact directly:
Contact Channels
We aim to respond to all privacy-related inquiries within 30 days of receipt. For urgent matters, WhatsApp is the fastest channel.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Notify active business contacts via email where the changes are significant.
- Post a notice on our website homepage for a period of 30 days following major updates.
Your continued use of our website or services after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.
Questions About Your Data?
We're here to help.
Respond within 30 days · Privacy requests always prioritized
© 2025 Profloortech (Gail) · Changzhou, Jiangsu, China · Privacy Policy v1.0 · Last Updated June 2025
Legal
Privacy Policy
Last updated:
Profloortech ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website profloortech.com or engage with us in a business context. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
We collect information that you provide directly to us, information collected automatically when you use our website, and information from third-party sources. As a B2B supplier, the majority of data we handle relates to business contacts and procurement inquiries.
1.1 Information You Provide Directly
- Contact & Inquiry Data: Name, job title, company name, business email address, phone number, country/region, and the content of your inquiry or quote request submitted via contact forms or email.
- Account Data: If you register for a portal or partner account, your username, password (stored in hashed form), and company details.
- Transaction & Order Data: Shipping address, billing details, product specifications, quantities, and order history related to B2B procurement.
- Communication Records: Records of correspondence via email, WhatsApp, or other channels, including attachments such as technical drawings or specifications.
- Survey & Feedback Data: Responses to satisfaction surveys or product feedback forms.
1.2 Information Collected Automatically
- Log & Device Data: IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visits, and time spent on pages.
- Usage Data: Clickstream data, search queries on our site, and documents downloaded (e.g., technical datasheets, CAD files).
- Cookie Data: Data collected through cookies and similar tracking technologies (see Section 3).
1.3 Information from Third Parties
- Business Intelligence Sources: Publicly available company registries, trade databases, and professional platforms (e.g., LinkedIn) to verify business legitimacy and facilitate outreach.
- Referral Partners: Information passed to us by agents, distributors, or trade show organizers who refer potential clients.
- Analytics Providers: Aggregated and anonymized demographic or interest data from analytics platforms.
2. How We Use Your Information
We use the information we collect for the following purposes, relying on legitimate business interests, contractual necessity, legal obligations, or your consent as appropriate:
- Responding to Inquiries & Providing Quotes: To process your product inquiries, generate price quotations, prepare technical documentation, and communicate specifications.
- Order Fulfillment & Logistics: To process B2B orders, arrange manufacturing, coordinate container loading plans, prepare export documentation (commercial invoices, packing lists, certificates of origin), and manage shipping under FOB/CIF/DDP terms.
- Technical Support & Engineering Guidance: To provide layout designs, material loss calculations, installation guidance, and after-sales technical assistance.
- Business Relationship Management: To maintain long-term partnerships, manage distributor and contractor accounts, and track project pipelines.
- Marketing & Business Development: To send product updates, new specification sheets, trade show invitations, and relevant industry content. You may opt out at any time (see Section 8).
- Website Improvement: To analyze usage patterns, identify popular content, and improve site functionality and user experience.
- Legal & Compliance: To comply with applicable laws, regulations, export controls, and customs requirements; to enforce our terms; and to protect our legal rights.
- Fraud Prevention & Security: To detect and prevent fraudulent transactions, unauthorized access, and other malicious activity.
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:
4.1 Service Providers & Business Partners
We engage trusted third-party vendors who process data on our behalf under strict confidentiality obligations, including:
- Freight forwarders and customs brokers (for shipping and export documentation)
- Logistics and courier partners (for sample and cargo delivery)
- Cloud hosting and IT infrastructure providers
- CRM and email marketing platforms
- Payment processors and banking institutions
- Website analytics providers (e.g., Google Analytics)
- Quality inspection and certification bodies (e.g., for CE, CISCA compliance testing)
4.2 Legal Requirements
We may disclose your information when required to do so by law, court order, or governmental authority, including for export control compliance, anti-money laundering checks, or customs declarations.
4.3 Business Transfers
In the event of a merger, acquisition, asset sale, or restructuring of Profloortech, your information may be transferred as part of the business assets. We will notify you of any such change and the choices available to you.
4.4 Protection of Rights
We may disclose information where necessary to protect the rights, property, or safety of Profloortech, our clients, or others; to investigate fraud; or to enforce our agreements.5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- Inquiry & Pre-sales Data: Retained for up to 3 years from the date of last contact to support ongoing business development.
- Order & Transaction Records: Retained for a minimum of 7 years in accordance with accounting, tax, and customs regulations applicable to international trade.
- Marketing Contact Lists: Retained until you opt out or request deletion, subject to periodic review.
- Website Analytics Data: Anonymized data may be retained indefinitely; identifiable log data is deleted after 12 months.
When data is no longer needed, we securely delete or anonymize it.
6. Security of Your Information
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted via our website
- Access controls and role-based permissions for internal systems
- Regular security assessments and software updates
- Confidentiality agreements with all staff and third-party processors
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you in accordance with applicable law.
7. International Data Transfers
Profloortech is headquartered in Changzhou, Jiangsu, China. We serve clients globally, including in Russia, Central Asia, Africa, the Middle East, and beyond. Your information may be transferred to and processed in countries other than your own, including China and the countries where our service providers operate.
These countries may have data protection laws that differ from those in your jurisdiction. When we transfer data internationally, we take appropriate safeguards such as:
- Entering into data processing agreements with service providers that include standard contractual clauses
- Ensuring that recipients are bound by equivalent confidentiality and security obligations
- Transferring only the minimum data necessary for the stated purpose
By engaging with us, you acknowledge that your information may be processed in these jurisdictions.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Right of Access
Request a copy of the personal data we hold about you and how it is used.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of your personal data where there is no legitimate reason for us to continue processing it.
Right to Restriction
Request that we restrict processing of your data in certain circumstances.
Right to Data Portability
Receive your data in a structured, machine-readable format and transmit it to another controller.
Right to Object
Object to processing based on legitimate interests, including direct marketing. We will honor all opt-out requests promptly.
To exercise any of these rights, please contact us at the details in Section 11. We will respond within 30 days. We may need to verify your identity before fulfilling your request.
If you believe we have not handled your data lawfully, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.9. Children's Privacy
Our website and services are directed exclusively at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Post a prominent notice on our website, or
- Notify you directly by email where required by law
We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Profloortech
Address: Changzhou, Jiangsu Province, China Email: info@profloortech.com WhatsApp / Business Inquiries: Contact via WhatsApp Website: profloortech.comWe aim to respond to all privacy-related inquiries within 5 business days.