By accessing or using the Website, submitting an inquiry, requesting a quotation, or executing any Order with Profloortech, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and any additional agreements or policies incorporated herein by reference.

If you do not agree with any part of these Terms, you must discontinue use of the Website and refrain from entering into any commercial engagement with Profloortech.

These Terms apply to all interactions between Profloortech and the Client, including but not limited to: website browsing, sample requests, quotation inquiries, order placements, OEM/ODM project discussions, and ongoing supply relationships.

The Website is provided for legitimate B2B commercial purposes, including product research, inquiry submission, and supplier evaluation. You agree to use the Website only for lawful purposes and in a manner consistent with these Terms.

You agree NOT to:

• Use the Website for any fraudulent, deceptive, or unlawful purpose.
• Scrape, crawl, or systematically extract data from the Website without prior written consent.
• Attempt to gain unauthorized access to any portion of the Website or its underlying infrastructure.
• Reproduce, republish, or redistribute any Website content (including product specifications, pricing, and technical documents) without express written permission.
• Submit false, misleading, or incomplete information in inquiry forms or communications.
• Transmit viruses, malware, or any harmful code to the Website.

Profloortech reserves the right to restrict or terminate access to the Website for any party that violates these conditions, without prior notice.

All product specifications, pricing indications, and technical data published on the Website are provided for informational purposes only and do not constitute a binding offer. Final specifications and pricing are confirmed only through a signed Order or Pro Forma Invoice.

All commercial transactions with Profloortech are conducted on a strictly business-to-business basis. Profloortech does not sell Products to individual retail consumers. By placing an Order, you represent and warrant that:

• You are a duly registered business entity with the legal authority to enter into binding commercial contracts.
• You are purchasing Products for commercial resale, distribution, project installation, or internal business use -- not for personal consumption.
• You will comply with all applicable laws and regulations in your jurisdiction regarding the import, distribution, and use of our Products.
• You are responsible for obtaining all necessary import licenses, permits, and regulatory approvals required in your destination country.

Profloortech reserves the right to decline any inquiry or Order at its sole discretion, including but not limited to situations involving incomplete documentation, unverifiable business credentials, or potential compliance concerns.

Profloortech offers comprehensive OEM (white-label manufacturing) and ODM (custom specification development) services. The following terms govern all OEM/ODM engagements:

5.1 OEM Services

For OEM orders, the Client provides brand assets (logos, trademarks, packaging designs) and authorizes Profloortech to apply these to Products. The Client represents and warrants that:

• All brand assets submitted are owned by or properly licensed to the Client, and do not infringe upon any third-party intellectual property rights.
• The Client holds full responsibility for brand compliance and trademark registration in their respective markets.
• Profloortech shall not be held liable for any brand infringement claims arising from the Client's brand assets.

5.2 ODM Services

For ODM projects involving custom specifications (density, dimensions, finish, core material), the following applies:

• All custom specifications must be confirmed in writing prior to production commencement.
• A non-refundable tooling or sampling fee may apply for custom molds, dies, or initial prototypes. This fee is communicated and agreed upon before work begins.
• Production lead times for ODM orders are longer than standard orders and will be specified in the Purchase Agreement.
• Profloortech retains the right to use general manufacturing know-how and processes developed during ODM projects for other clients, unless a specific exclusivity agreement is separately executed.

5.3 Sample Approval

For both OEM and ODM projects, the Client is strongly encouraged to approve pre-production samples before mass production. Once the Client provides written sample approval, Profloortech will proceed with full production to the approved specification. Any post-approval change requests may incur additional costs and lead time extensions.

6.1 Quotations

All quotations and price indications provided by Profloortech (via email, WhatsApp, website, or any other channel) are valid for the period stated in the quotation document. Quotations are subject to change based on raw material costs, exchange rate fluctuations, and shipping surcharges. A quotation does not constitute a binding offer until confirmed by a signed Pro Forma Invoice or Purchase Agreement.

6.2 Order Confirmation

An Order is considered confirmed only upon: (a) the Client's written acceptance of the Pro Forma Invoice or Purchase Agreement, and (b) receipt of the agreed deposit payment by Profloortech. Verbal commitments or informal messages do not constitute confirmed Orders.

6.3 Payment Terms

• Standard payment terms are 30% deposit upon Order confirmation, with the 70% balance payable prior to shipment or against Bill of Lading (B/L), as agreed in the Purchase Agreement.
• Accepted payment methods include T/T (Telegraphic Transfer / Bank Wire), L/C (Letter of Credit for qualifying orders), and other methods as mutually agreed in writing.
• All bank charges and transfer fees incurred outside of China are the responsibility of the Client.
• Profloortech reserves the right to suspend production or withhold shipment if payment obligations are not met according to the agreed schedule.

6.4 Order Cancellation

Once production has commenced, Order cancellations are subject to a cancellation fee covering all costs incurred to date, including but not limited to raw materials, labor, tooling, and third-party service fees. The deposit paid may be applied against these costs. Profloortech will provide a detailed cost breakdown upon any cancellation request.

7.1 Incoterms

Profloortech supports multiple international trade terms including FOB (Free on Board), CIF (Cost, Insurance & Freight), and DDP (Delivered Duty Paid), as well as other Incoterms 2020 arrangements. The applicable Incoterm is specified in the Purchase Agreement and determines the allocation of risk, cost, and responsibility between Profloortech and the Client.

7.2 Delivery Lead Times

Estimated production and delivery lead times are provided in the quotation and confirmed in the Purchase Agreement. Lead times are estimates based on current factory capacity and are not guaranteed dates. Profloortech shall not be liable for delays caused by: force majeure events, port congestion, shipping line schedule changes, customs clearance delays, or other circumstances beyond our reasonable control.

7.3 Shipping Documentation

Profloortech will provide standard export documentation including Commercial Invoice, Packing List, Bill of Lading (or Airway Bill), and Certificate of Origin. Additional documentation (e.g., test reports, CISCA/CE certificates, fumigation certificates) may be provided upon request and as agreed in the Purchase Agreement. The Client is responsible for all import-side documentation and customs clearance in the destination country.

7.4 Risk of Loss

Risk of loss or damage to Products transfers to the Client in accordance with the agreed Incoterm. Once risk has transferred, Profloortech is not responsible for loss, damage, or delay caused during transit. The Client is strongly advised to arrange appropriate cargo insurance.

7.5 Partial Shipments

Profloortech may, with the Client's prior written consent, arrange partial shipments where operationally necessary. Each partial shipment may be invoiced separately.

8.1 Quality Standards

All Products are manufactured in accordance with Profloortech's internal quality standards and, where applicable, international certifications including CISCA (Computer & Business Equipment Manufacturers Association Raised Floor Standard), MOB, and CE. Factory load-bearing and destructive testing is conducted on each production batch.

8.2 Pre-Shipment Inspection

The Client may arrange a third-party pre-shipment inspection at their own cost. Profloortech will cooperate with reasonable inspection requests. Inspections must be completed before the agreed shipping date; delays caused by inspection scheduling are the Client's responsibility.

8.3 Claims & Defects

Upon receipt of Products, the Client must inspect the shipment within 14 calendar days. Any claims for visible defects, short shipment, or non-conformity must be submitted in writing within this period, accompanied by photographic evidence and a detailed description. Claims submitted after this period may not be accepted.

Latent defects (not reasonably discoverable upon initial inspection) must be reported within 90 days of receipt. Profloortech will evaluate each claim on a case-by-case basis.

8.4 Warranty

Profloortech warrants that Products will conform to the agreed specifications at the time of shipment. This warranty does not cover:

• Damage caused by improper installation, storage, or handling by the Client or end-user.
• Damage caused during transit after risk has transferred to the Client.
• Normal wear and tear, or damage from exposure to conditions outside specified performance parameters.
• Modifications made to Products by the Client or any third party.

Remedies for valid warranty claims are limited to, at Profloortech's discretion: replacement of defective Products, credit toward future orders, or partial refund -- not to exceed the value of the defective portion of the Order.

8.5 Tolerance Allowance

Industry-standard dimensional tolerances apply to all Products (typically ±0.5mm on panel dimensions and ±0.2mm on thickness unless otherwise specified in writing). Minor color variations in surface finishes (HPL, PVC, carpet) between production batches are inherent to manufacturing and do not constitute defects.

All content on the Profloortech Website -- including but not limited to text, graphics, logos, product photographs, technical specifications, CAD drawings, layout designs, videos, and software -- is the intellectual property of Profloortech or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Website content without prior written permission from Profloortech.

Technical documents, product data sheets, CAD nodes, and engineering guidance materials shared by Profloortech during commercial engagement are provided solely for the Client's internal project use. They may not be shared with competitors, published publicly, or used to develop competing products.

The "Profloortech" name, logo, and "Profloorteach" concept are proprietary to Profloortech. Unauthorized use of these marks is strictly prohibited.

For OEM/ODM projects, the Client retains ownership of brand assets they provide. Profloortech retains ownership of all manufacturing processes, tooling, and production know-how developed independently, unless a separate written IP assignment agreement is executed.

Both parties acknowledge that during commercial discussions and transactions, each may receive confidential information from the other party, including but not limited to: pricing, production processes, customer lists, project specifications, business strategies, and financial terms.

Each party agrees to: (a) hold such confidential information in strict confidence; (b) not disclose it to any third party without prior written consent; and (c) use it solely for the purpose of the commercial relationship between the parties.

This confidentiality obligation does not apply to information that: (i) is or becomes publicly available through no fault of the receiving party; (ii) was already known to the receiving party prior to disclosure; (iii) is independently developed without reference to the confidential information; or (iv) is required to be disclosed by applicable law or court order.

For OEM/ODM clients with heightened confidentiality requirements, a separate Non-Disclosure Agreement (NDA) may be executed upon request.

11.1 Website Disclaimer

The Website and its content are provided on an "as is" and "as available" basis. Profloortech makes no warranties, express or implied, regarding the accuracy, completeness, or fitness for a particular purpose of any information on the Website. Product specifications on the Website are subject to change without notice.

11.2 Limitation of Liability

To the maximum extent permitted by applicable law, Profloortech's total liability to the Client for any claim arising from or related to a Purchase Agreement shall not exceed the total value of the specific Order giving rise to the claim.

In no event shall Profloortech be liable for:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, business opportunities, or anticipated savings.
• Losses arising from the Client's failure to comply with import regulations or obtain necessary permits.
• Losses caused by force majeure events, including but not limited to natural disasters, pandemics, war, strikes, government actions, or supply chain disruptions.

11.3 Technical Guidance

Layout designs, material loss calculations, pedestal/stringer ratios, and installation guidance provided by Profloortech are offered as a value-added service based on standard industry practices. They are advisory in nature and do not substitute for the Client's own professional engineering assessment. Profloortech shall not be liable for losses arising from reliance on such advisory guidance without independent verification.

12.1 Good Faith Negotiation

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or any Purchase Agreement, the parties agree to first attempt resolution through good faith negotiation. Either party may initiate this process by providing written notice describing the dispute in reasonable detail. The parties shall have 30 days from the date of such notice to reach a mutually acceptable resolution.

12.2 Arbitration

If the dispute is not resolved through negotiation within the prescribed period, it shall be submitted to and finally resolved by arbitration administered by the China International Economic and Trade Arbitration Commission (CIETAC) in accordance with its arbitration rules in effect at the time of submission. The seat of arbitration shall be Shanghai, China. The language of arbitration shall be English. The arbitral award shall be final and binding on both parties.

12.3 Governing Law

These Terms and all Purchase Agreements shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall apply to international transactions unless expressly excluded in the Purchase Agreement.

Profloortech collects and processes business contact information (name, company, email, phone number, country, and project details) provided through Website inquiry forms, email, WhatsApp, and other communication channels. This information is used solely for:

• Responding to your inquiry and preparing quotations.
• Processing and managing Orders and Purchase Agreements.
• Sending relevant product updates, technical information, or commercial communications (with your consent).
• Complying with legal and regulatory obligations.

Profloortech does not sell, rent, or share your business contact information with unaffiliated third parties for their marketing purposes. We implement reasonable technical and organizational measures to protect your data from unauthorized access.

You may request access to, correction of, or deletion of your personal data by contacting us at the details provided in Section 15. Profloortech will respond to such requests within a reasonable timeframe and in accordance with applicable data protection laws.

Profloortech reserves the right to update or modify these Terms of Service at any time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For material changes that significantly affect your rights or obligations, Profloortech will make reasonable efforts to provide notice (e.g., via a notice on the Website or by email to known contacts). Continued use of the Website or engagement in commercial transactions after the effective date of updated Terms constitutes acceptance of the revised Terms.

Purchase Agreements already in force at the time of a Terms update will continue to be governed by the Terms in effect at the time the Order was confirmed, unless both parties agree in writing to apply the updated Terms.

For questions, concerns, or formal notices related to these Terms of Service, please contact Profloortech through the following channels:

We endeavor to respond to all formal inquiries and legal notices within 5 business days. For urgent commercial matters, WhatsApp is the preferred channel for prompt response.